Case Study paper and discussion published in EPIC 2021 conference. Discussing the challenges and successes of conducting remote ethnographic studies for the US's largest automaker.

Rather than approaching Covid-19 as a challenge that needs to be overcome, charities have the opportunity to accelerate their progress on shifting to digital.

Rightpoint highlights how to successfully pivot to experiences, products, and services that deliver on the changing expectations of consumers and employees.

Following publication of my work on COVID-19, I was interviewed by TechHR to understand the work and its impact.